You will find here all the information available about our jewels and our collections
The measurements indicate the circumference of the bracelet.
The size of the bracelet does not include the length of the clasp chain. The measure corresponds to the circumference of the bracelet.
The 5 mm Cupid seals can be customized with numbers and letters. The 10 mm Cupid seals can be customized with numbers, letters and symbols. You can contact our assistance to receive the brochure of symbols and communicate the personalization chosen before placing the order.
Filodellavita rings are characterized by their tailoring, handmade jewels and therefore each one different and unique. The height of the Filodellavita ring band varies according to the model, starting from 5 mm for 7-wire ring up to 1.5 cm for 22-wire ring.
No, the price of Mini Filodellavita with includes the necklace.
Burnishing is not a permanent treatment, with the use of the jewel it tends to fade, leaving an aged effect.
The ring of the Nodi d’Amore Collection fits one size less than the size of the ring.
The models of the Filodellavita line of 13 and 22 threads fit one size more than the size of the ring.
To clean the jewelry, we recommend the daily use of a soft cloth to avoid the deposit of dust and dirt and keep the jewel shiny. We recommend using neutral soap and warm water and gently rubbing the jewel with a toothbrush. We recommend removing the ring when using creams or sanitizers.
To personalize your Seal you will receive a questionnaire that tells about you or a special person. The talent of our goldsmiths will know how to interpret your story and create the seal through the ancient art of punching. It is possible to stamp 10/15 symbols chosen by our Goldsmiths.
Shipping and delivery
Find here the answers to the most common questions for shipping and delivering our jewelry
We do our best to dispatch all orders within 5 days; however, we reserve the right to deliver within 15 working days. Your order will be shipped as soon as the payment is approved and the billing and delivery address verified. Shipping costs will be calculated based on the destination of the package. All shipments are made by DHL. We inform our customers that due to the higher volume of shipments during the Christmas holidays, some deliveries may be delayed. Commercial orders will be processed by our staff as usual, but some of them may suffer delays in shipments that are more numerous during the Christmas period. We therefore ask you to allow our shippers a slight delay. We thank you for your patience and understanding, hoping this will not cause any disturbance.
Regardless of the volume of the purchase, depending on the destination of the package, the shipping rates will be as follows:
Italy: € 10
Europe: 40 €
Rest of the World: On quotation
If you receive a damaged, defective item or if you have second thoughts, please contact us within 14 days of receiving the package. To arrange a return, contact us at email@example.com listing your name and address, product details (code) and the reason for the return. Remember that the return shipping is at your expense and responsibility. Rubinia Gioielli (Tagua Srl) is not responsible for any item lost during shipment. All items must be returned to Rubinia Gioielli (Tagua Srl) in their original case without having been worn.
For obvious reasons, it will not be possible to make returns and / or exchanges of customized products.
Once your order has been shipped, you will receive notification of the tracking via email or text message from the DHL Courier to track your package.
Your order will be packaged with Rubinia Gioielli branded packaging and shopper, you can request the addition of a small personalized greeting card.
Yes, it is possible to request a gift voucher / gift card by contacting our assistance.
Payments can be made with Visa, Electron, MasterCard, Maestro and Satispay, Paypal and Bank Transfer cards.
It is also possible to pay up to 12 installments by credit card through the Pagantis service.
The payment will be debited and confirmed on the buyer's account upon receipt of the purchase order by Tagua.
The buyer declares that the credit card used is in his own name. All credit card holders are subject to checks and authorization by the card issuer. In the event that the card issuer does not authorize payment to Tagua, the same will not be responsible for any delay and / or non-delivery.
Tagua will keep your transaction data for at least one year.
For your safety, please be aware that no trace of your personal information or payment transactions will be kept on the site.
Yes, you can place your order online and choose one of our Rubinia Gioielli stores as a collection point.
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